Please ensure you coordinate your schedule with the coaches before making any bookings. For further details, please contact the administration. Guillermo is a former ATP and Grandslam player and coach living and coaching in Singapore for the last 7 years. He competed in thebiggest stages in the world (Wimbledon, French open, Australian open and US Open). *TERMS & CONDITIONS* Please ensure that your booking is accepted before your scheduled session. You will receive a notification confirming your booking - once you get an email stating, *"Rivervalley Tennis Academy accepted your booking request!"* If you have not received an email confirmation, it means your booking has not yet been accepted by the admin. RAIN The cancellation of sessions due to rain is based on coach's discretion. WhatsApp notifications will be sent out if it rains and the canceled lesson will be automatically credited to the next session. If you have been notified that the classes are ongoing but decide not to come, this will be considered a NO SHOW and no make-ups or credit transfers will be arranged. MAKEUP SESSION A makeup session is available only for sessions canceled due to rain or absences caused by sickness with a medical certificate provided within 48 hours of absence. CANCELLATION NOTICE We understand that unforeseen circumstances may arise that require you to cancel your scheduled appointment with us. However, we kindly request that you provide us with sufficient notice of any cancellations. A full rate will apply if notice is given less than 48 hours of the scheduled session. NO REFUND POLICY Probuddy operates under a strict no-refund policy. Once booking is made, it is considered final and non-refundable under any circumstances. We encourage customers to carefully consider all bookings before completing transactions. This policy applies to all services offered. Thank you for your understanding and cooperation.